CASE STUDY

60% HIGHER ROAS | HER WAVES

CLIENT
Her Waves
SCOPE OF WORKS
ECOMMERCE MARKETING
PAID ADVERTISING
THE KEY STATS
60%

Higher ROAS

7.5

Average ROAS

12

Peak ROAS

THE BRIEF

Her Waves is an American clothing and apparel brand launched in 2019. Fuelled by their presence on Instagram, the brand had seen substantial growth. As a result, the business needed additional support to manage their marketing campaign activity and balance their reactive efforts with forward thinking strategies. 

Naturally, they turned to us! 

With their organic presence nailed down, our job was to expand the business into other digital channels - generating new customers and expanding the brand’s reach. 

The main challenge we faced was the limited size of the Her Waves team, which restricted how much time they could internally spend on marketing - limiting the scope of their strategy. So our first port of call was examining which marketing opportunities would drive the most value in the least amount of time.

Before we jumped into building a full strategy, we wanted to ensure that Her Waves had the right infrastructure in place. So our work started with an ecommerce audit, evaluating the brand’s current performance, ideal performance, and finding any opportunities for growth. We took a deep dive into Google analytics and used a range of different tools to understand how people were interacting with the brand, including:

  • Performance by channel.
  • The user journeys through the conversion funnel.
  • The visitors by device and location.

We also analysed the website’s health and visibility on search channels. 

We then audited each of their marketing channels, such as their social media, and used this information to create audience insights and customer profiles.

After this audit was complete, we collaborated with Her Waves to create a strategy document that would guide the brand’s next steps.

Her Waves Shopify Website on a tablet
No items found.
THE WORK

Rollout 

Once the strategy was agreed upon, we were ready to implement our recommendations and work together on launching the brand’s Spring Collection!

Paid social advertising was the first priority, due to its power to immediately generate new eyes on a brand. We took control of everything from ad targeting to designing creative to managing budgets. From here we looked to overhaul the brand’s CRM strategy, ensuring that the customers generated through Meta ads were being retargeted with the right messaging. 

Working together with Her Waves, we dissected each campaign’s unique messaging ensuring we communicated effectively at each stage of the customer’s journey

Taking a deep dive

With their organic presence nailed down, our job was to expand the business into other digital channels - generating new customers and expanding the brand’s reach. 

The main challenge we faced was the limited size of the Her Waves team, which restricted how much time they could internally spend on marketing - limiting the scope of their strategy. So our first port of call was examining which marketing opportunities would drive the most value in the least amount of time.

Before we jumped into building a full strategy, we wanted to ensure that Her Waves had the right infrastructure in place. So our work started with an ecommerce audit, evaluating the brand’s current performance, ideal performance, and finding any opportunities for growth. We took a deep dive into Google analytics and used a range of different tools to understand how people were interacting with the brand, including:

  • Performance by channel.
  • The user journeys through the conversion funnel.
  • The visitors by device and location.

We also analysed the website’s health and visibility on search channels. 

We then audited each of their marketing channels, such as their social media, and used this information to create audience insights and customer profiles.

After this audit was complete, we collaborated with Her Waves to create a strategy document that would guide the brand’s next steps.

Rollout 

Once the strategy was agreed upon, we were ready to implement our recommendations and work together on launching the brand’s Spring Collection!

Paid social advertising was the first priority, due to its power to immediately generate new eyes on a brand. We took control of everything from ad targeting to designing creative to managing budgets. From here we looked to overhaul the brand’s CRM strategy, ensuring that the customers generated through Meta ads were being retargeted with the right messaging. 

Working together with Her Waves, we dissected each campaign’s unique messaging ensuring we communicated effectively at each stage of the customer’s journey.

Her Waves Shopify Website on a tablet
No items found.
THE OUTCOME

With our in-depth and collaborative approach at the forefront of all of our efforts, we were able to deliver:

  • A full audit and strategy document for the brand to use in planning future campaigns.
  • Paid social campaigns with a total ROAS of 7.5, with new customer-related ads even reaching an ROAS of 12

If you want these results for your business, contact us, we'd love to hear from you.

"Her Waves have been working with Cake for a couple of months now and they have been exceptional. We are seeing a ROAS of 7.5 on our paid media campaigns!"

Her Waves

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