Ecommerce Account Executive

About the role

As an Ecommerce Account Executive, your main role will be managing client relationships, whilst playing a key role in the delivery of website, mobile app, creative, and marketing projects across our client portfolio. Commercially focused, this role will step-change our internal capability to deliver seamless projects.

This role will further develop your career in ecommerce within a fast-paced agency environment. You will work in our Birmingham office alongside Senior Management to support your growth.

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Responsibilities

Job Responsibilities

The day-to-day management of clients’ websites, development projects, and retained services
Pro-active learning of Shopify and the wider ecommerce ecosystem
Regular communication and liaison with clients
The organisation of client briefs and feedback
Monitoring and reporting on project progress against an agreed schedule and budget
Contribute to ideas for our portfolio of clients.
Ensure the completion of projects to a specific schedule, within an agreed budget and brief
Overseeing development project administration, such as meetings, follow-ups, and briefs
Supporting your line manager with their website projects & retained projects.
Where required, supporting with the technical setup and testing of functionality
Recommend partner solutions to clients
Supporting the up-sell and cross-sell of different services the agency offers

ideal candidate

The Ideal Candidate Will Possess:

Bachelor's degree in a related field is desirable but not required
Good understanding of ecommerce or project management concepts
Over 3 years of experience
Copywriting acumen
Strong analytical skills and attention to detail
Ecommerce experience preferable

Summary

This is an exciting opportunity to help us grow our ecommerce team and to be involved in a number of exciting projects.

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Why choose cake?

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TEAM SOCIALS & EVENTS

We know how to have fun. Regular team days like canoeing, escape rooms, and more are a staple. Our team’s unique personalities and passions make us more than colleagues—together, we’re a group who genuinely enjoy each other’s company.

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FOOD & DRINKS ON THE HOUSE

Fuel for your day is essential, so we’ve got it covered. Enjoy a stocked breakfast bar, fresh fruit, snacks, and a range of sugar-free drinks, including wonky fruit sparkling water. You’ll also have access to an automated coffee machine.

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MEDICAL PLAN & LIFE ASSURANCE

Your health and peace of mind matter. That’s why we provide access to Medicash, covering everyday health costs and specialist care. On top of that, our life assurance policy offers extra security for you and your loved ones.

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HEALTH & WELLBEING

We put your wellbeing first. That’s why we offer an Employee Assistance Program (EAP) and full access to Medicash health insurance. Whether you’re facing personal or professional challenges, we’ve got you covered with expert support.

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HYBRID & FLEXIBLE

Life doesn’t fit into a strict 9-to-5. That’s why we offer flexible working hours to suit your schedule. But we also believe in the power of in-person connection, so we encourage hybrid working to get the best of remote and office setups.

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YOU GET WHAT YOU PUT IN

Your hard work pays off - literally. Join Cake’s bonus scheme and watch your earnings grow as the business expands. Your annual salary review will be tied to your personal development, ensuring you’re always progressing in your career.

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CELEBRATE THE LITTLE THINGS

We are all about the little wins! Expect treats like cake on your anniversary, bake-offs, and an extra annual leave day each year. Plus, regular office events and get-togethers are just the start of our celebrations.

ECOMMERCE ACCOUNT EXECUTIVE